Privacy Policy

This Privacy Policy explains how Sela Room ("we", "us", or "our") collects, uses, and looks after any personal information you share with us when you visit our website at selaroom.blog or get in touch about our interior design services.

We take care with your information. This page sets out, in plain terms, what we collect, why, and how you can manage your preferences.

Last updated: March 2025

1. Who we are

Sela Room is an interior design studio based in Kuala Lumpur, Malaysia.

Address: 31 Jalan Medan Setia 2, Bukit Damansara, 50490 Kuala Lumpur
Phone: +60 3-2094 6183
Email: [email protected]

2. Information we may collect

We collect information in a few ways, depending on how you interact with us:

• Information you provide directly — when you fill in our contact form, send us an email, or call us. This may include your name, contact number, email address, and details about the space you'd like to discuss.
• Information collected automatically — when you visit our website, certain technical data may be collected, such as your browser type, device, pages visited, and approximate location. This is gathered through analytics tools (see Section 5).
• Cookies and similar technologies — small files that help us understand how people use our site. You can manage your cookie preferences at any time. See our Cookie Policy for details.

We do not collect sensitive personal data such as identification numbers, financial details, or health information.

3. How we use your information

We use the information we collect for the following purposes:

• To respond to enquiries and discuss how our services may be suitable for your space.
• To follow up on consultations or project discussions, where you have asked us to.
• To understand how visitors use our website, so we can improve its content and structure.
• To fulfil any obligations we have under Malaysian law.

We do not use your personal data for automated decision-making or profiling, and we do not use it for advertising purposes beyond basic analytics.

4. Legal basis for processing

We process your personal data on the following grounds:

• Consent — where you have agreed to our use of cookies or have opted in to receiving follow-up communications.
• Legitimate interests — to respond to your enquiries and to maintain and improve our website.
• Legal obligation — where we are required to retain or process information to comply with applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

5. Analytics and third-party tools

Our website may use the following tools to help us understand how visitors interact with our content:

• Google Analytics — anonymised traffic and behaviour data. Google's privacy policy is available at policies.google.com/privacy.
• Meta Pixel — anonymised visit data used for understanding referral traffic. Meta's data policy is available at facebook.com/policy.php.

These tools may set cookies on your device. You can manage or withdraw consent for cookies via the cookie preferences banner on our homepage, or through your browser settings.

6. Sharing your information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in running our website or communicating with clients — for example, our website hosting provider or email platform. These parties are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

We may also disclose information if required to do so by law or a regulatory authority.

7. Data retention

We retain personal data for as long as is reasonably necessary to fulfil the purposes described in this policy, or as required by law. Enquiry correspondence is typically retained for up to two years. Website analytics data is retained in accordance with the settings of the respective analytics platform (usually 14 months for Google Analytics).

If you would like us to delete your information sooner, please contact us directly.

8. Your rights

Under the Personal Data Protection Act 2010 (Malaysia) and, where applicable, other privacy legislation, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for processing, where consent was the basis for our use.
• Request deletion of your personal data, subject to our legal obligations.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and without undue delay.

9. Security

We take reasonable technical and organisational steps to protect personal data against accidental loss, unauthorised access, or misuse. However, no transmission of data over the internet can be considered entirely without risk. If you have concerns about the security of information you have shared with us, please contact us.

10. External links

Our website may contain links to external sites. Once you leave our site, we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any site you visit.

11. Children's privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has shared personal data with us, please contact us and we will take steps to remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date at the top. We encourage you to check back periodically if you'd like to stay informed.

13. Contact

If you have questions about how we handle your personal data, or would like to exercise any of your rights, please reach out:

Sela Room
31 Jalan Medan Setia 2, Bukit Damansara, 50490 Kuala Lumpur
Email: [email protected]
Phone: +60 3-2094 6183